Tim Waggoner

Duties included:  Via inbound phone calls provided enrollment, claims, and prior authorization support to sponsors, beneficiaries, and providers throughout Tricare’s military network  Enrolled sponsors, beneficiaries, and their families into DOES (the government’s enrollment system)  Added diagnosis codes (CPT) on existing prior authorizations  Changed servicing providers on existing prior authorizations

Duties included:  Via inbound phone calls provided application support to California residents who applied for either our mortgage relief or property tax relief programs  As part of the outbound group made outbound calls to those who were previously approved through our programs to let them know of changes that were done to the program letting them know they might allow the applicant to be eligible again

Duties included:  Via inbound phone calls provided locations in Arizona where the general public could go to have their Covid-19 vaccines done

Duties included:  Via inbound phone calls assisted patients who had a need for financial assistance for the drugs Enbrel and Repatha allowing them to understand how to apply to McKesson’s assistance program  Processed 10-15 applications per day for financial assistance. They were submitted by both patients and their doctor’s offices  Made outbound calls to both patients and doctor’s offices in attempts to gather information that was missing from the submitted applications

Duties included:  Answering questions from users of Hertz vehicles and PlatePass concerning what it is, how to use it, and what the administrative fee is and how it was set up  Giving credits for overcharges on the administrative fee when necessary  Receiving inbound calls concerning red light, parking, and other violations from Hertz renters and explaining what and why  Processing and emailing red light violations from Florida to the Review team

Duties included:  Enrolling Medicare beneficiaries in to Magellan's Medicare Rx Basic Plan  Answering questions about Medicare Part D benefits and copay stages  Completing online prescription refills through Magellan Rx  Using the same software to approve and execute early refills when necessary  Taking premium payments over the phone using proprietary software  Utilizing the pharmacy Help Desk software to answer questions concerning claims

 Handled 50 calls per day from patients across the United States who utilized CVS mail order to receive their medications through the mail  The medication types included Enbrel, Humira, Botox, Simponi, Avonex, and Aubagio