ENOCK TITUS COMMEY OTOO
Administrative Assistant
Mamprobi-accra, Ghana
#OpenToWork
About
Operations and administrative professional with 9 years of experience in administrative support, customer service, digital service operations, and team coordination. Skilled in stakeholder communication, reporting, customer issue resolution, meeting coordination, process improvement, and office operations. Hands-on exposure to mobile app testing support, digital product issue handling, and team leadership in fast-paced environments.
Seeking to contribute strong coordination, service delivery, and cross-functional collaboration skills in a Lead Project Manager role.
What I'm looking for
Customer service, Administrative Assistant, Loans/ Credit
Experience
Administrator
Contracta Construction UK
Oct 2022 – Apr 2024
Drafting letters or emails, reports, spreadsheets, and other documents.
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Schedule and book meetings, either for employees or between customers and specific teams in theoffice.
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Answer and direct external parties to the appropriate internal resource, whether by telephone, in-Person, or email.
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Organize files and keep records related to the office; department’s record-keeping or specific recordsrelated to the office, such as vendor information.
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Create and keep updated office procedures.
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Record minutes of meetings and distribute them.
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Book flights, accommodation, and other travel requirements for employees.
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Compile data, statistics, and other information for reports
Meeting CoordinationReportingBudget Support
Telesales and Outbound Unit
Ecobank Ghana Regional Contact Center
Jun 2020 – Oct 2022
• Managed customer complaints, service requests, and coordination between customers and branches.
• Supported digital banking operations including online requests, account support, and issue resolution.
• Participated in unified testing for Ecobank Mobile App versions before rollout.
• Handled requests on mobile app platforms and supported adoption of digital services.
Customer ServiceMobile App Testing
Digital Service Officer (Social Media, Email & CRM)
The Ecobank Group (E-Process International)
Aug 2018 – Apr 2019
• Managed customer engagement across digital channels with speed, accuracy, and service quality.
• Resolved customer issues across social media, email, and CRM channels and supported brand communications.
CRMSocial MediaEmail
Loans Officer
Pan African Savings and Loans Company
Feb 2015 – Feb 2017
• Managed loan application documentation, customer communication, approvals coordination, and process follow-through.
• Maintained confidentiality and ensured complete documentation for loan contracts.
Loan DocumentationCustomer CommunicationProcess Coordination
Legal Assistant
Ecobank Ghana Limited
Oct 2013 – Jun 2014
• Supported legal documentation, records management, correspondence, and general office administration.
Legal DocumentationRecords ManagementOffice Administration
Education
University of Ghana, Legon
Bachelor of Arts · Social Sciences
University of Ghana
Bachelor or Arts · Psychology
2008 – 2012
Certifications
Bachelors of Arts in Psychology and Theatre Arts
university of ghana
Jun 2012 – No expiry
Skills
Multi-taskingCoordinationCustomer ServiceOperations SupportTime ManagementOrganizational SkillsComputer ProficiencyCalender ManagementBook keepingAttention To detailAdaptabilityGood Communication SkillsTeam PlayerProblem Solving
Languages
English (Professional working proficiency)
