Tobi Femi

Operations Coordinator, Customer Service Representative, and Engineering Professional

Lagos, Nigeria

#OpenToWork

About

Results-driven Operations Support Analyst and Engineering Professional with experience supporting operational efficiency, facilities engineering, project coordination, process improvement, performance monitoring, data analysis, technical documentation, and cross-functional collaboration. Skilled in identifying operational challenges, improving workflows, maintaining accurate records, supporting budget monitoring, and ensuring compliance with organizational standards. Possesses practical experience in facilities management, engineering project support, preventive maintenance, security systems, contract documentation, technical reporting, and stakeholder engagement. Proficient in Microsoft Excel, Microsoft Word, data management, operational reporting, and administrative coordination. Recognized for strong analytical ability, attention to detail, problem-solving skills, and the ability to work effectively in fast-paced and multidisciplinary environments.

What I'm looking for

Operations, Admin, and Customer Service

Experience

Systems & Standard/Operations Coordinator

ALPHA MEAD GROUP – ALPHA MEAD FACILITIES

Sep 2024 – Present

Coordinate daily operational activities to support efficient workflows, service delivery, and business continuity. Monitor operational performance and analyze relevant metrics to identify trends, gaps, risks, and opportunities for improvement. Investigate and resolve operational issues promptly, helping to minimize service disruptions and improve overall efficiency. Support the development and implementation of process improvement initiatives designed to enhance productivity and optimize operational costs. Collaborate with cross-functional teams to execute organizational initiatives and achieve operational objectives. Maintain accurate operational records, reports, and documentation to support compliance, accountability, and informed decision-making. Assist with budget preparation, expense monitoring, and resource planning to promote financial efficiency. Conduct operational audits and inspections to assess compliance with established procedures, standards, and regulatory requirements. Support staff training by providing guidance on operational procedures, systems, and best practices. Utilize digital tools and operational systems to improve data management, reporting accuracy, and workflow efficiency.

Operational ReportingProcess ImprovementData Management
NEWCROSS EXPLORATION AND PRODUCTION LIMITED

Facilities Engineering / External Relations Intern

NEWCROSS EXPLORATION AND PRODUCTION LIMITED

Jan 2018 – Jan 2019

Supported facilities engineering activities and contributed to the planning and execution of engineering-related projects. Developed technical project layouts and drawings using AutoCAD. Prepared meeting minutes, documented key decisions, identified action items, and supported follow- up activities for senior management. Assisted in developing project scopes of work and Bills of Engineering Measurement and Evaluation. Supported the preparation and review of contract quotations, technical documentation, and engineering data. Conducted data analysis to support the replacement of corroded inlet manifolds at the EKULAMA 1 Flow Station. Worked collaboratively with Process and Instrumentation Engineers to support technical project requirements. Used Microsoft Excel and Microsoft Word to prepare reports, organize project information, analyze data, and maintain documentation. Supported external relations activities and represented the organization during professional engagements and industry events.

AutoCADMicrosoft ExcelData Analysis

Education

Ahmadu Bello University

Ahmadu Bello University

Bachelor of Engineering (B.Eng.) · Metallurgical and Materials Engineering

2023

Skills

CMMSCRMBudget TrackingDigital Record ManagementOperational ReportingMicrosoft Excel

Languages

English (Native or bilingual proficiency)Yoruba (Limited working proficiency)