Anthonía Akpan

• Streamlined document management and filing systems by introducing structured electronic records, reducing retrieval time and improving administrative efficiency by over 30%. • Enhanced compliance readiness by automating renewal reminders for licenses and certificates, minimizing regulatory lapses and ensuring 100% operational continuity. • Coordinated cross-departmental communication by standardizing reporting templates, saving executives time and improving decision-making efficiency by approximately 25%. • Introduced structured safety training schedules and induction checklists, improving staff preparedness and raising overall compliance audit performance. • Implemented proactive risk assessment tracking that reduced recurring workplace incidents, strengthening staff confidence and customer satisfaction levels. • Developed centralized emergency response plans and drills that improved staff response times, ensuring smoother crisis management and reducing disruption to operations.

Swets Group Limited

• Streamlined email prioritization by creating structured categorization rules, enabling the MD to address urgent matters faster and improving overall response efficiency by 28%. • Coordinated executive schedules and optimized meeting timelines using structured calendar management, saving administrative time and improving the MD’s daily productivity by approximately 25%. • Improved database accuracy by designing a systematic data entry and review process, ensuring accuracy and strengthening decision-making with reliable information. • Organized corporate events and board meetings with detailed planning, enhancing stakeholder satisfaction and improving engagement levels through seamless logistics and communication. • Managed complex travel itineraries with precision, reducing scheduling conflicts and ensuring smooth executive movements, thereby increasing executive satisfaction and operational efficiency.

Swets Marine Consultancy Limited

● Managed the reputation of the organization by communicating confidently with existing and prospective clients. ● Resolved over 400 complaints within the organization’s service level agreement and escalated required complaints to the appropriate department resulting in a 90% customer satisfaction rating and feedback. ● Liaised with the marketing and publicity team to optimize sales efforts and created awareness about the organization’s services to prospective clients and this led to about 60% new enrollment. ● Professional use of a script to provide information about available services, promotional packages, and features of other products and services. ● Collaborated with the sales department to achieve weekly and monthly sales targets resulting in an increase in revenue by 20%.

Viewnet Technologies

Virtual Assistant Skill Training

Remanda skillUp Academy

NEBOSH International General Certificate in Occupational Health and Safety (NEBOSH)

NEBOSH

ISO 9001:2015 QMS internal auditor

Bureau Veritas

ISO 14001:2015 EMS Internal Auditor

Bureau Veritas

OHSAS 18001:2007 Occupational Health & Safety Internal Auditor

Bureau Veritas

HSE (Level 3)

Institute of Safety Professionals of Nigeria (ISPON)