About
I am a dedicated Virtual Assistant and Customer Support Professional with hands-on experience in customer communication, administrative support, and e-commerce support. I am skilled in managing customer inquiries, email and chat support, data entry, CRM systems, and Google Workspace while delivering professional and timely service.
I have completed training in Customer Service, Gorgias, Shopify, CRM, and Virtual Assistance, giving me a solid understanding of supporting online businesses and creating positive customer experiences. I am detail-oriented, organized, a quick learner, and committed to helping businesses stay efficient while ensuring customers feel valued.
I am seeking remote opportunities where I can contribute my communication, problem-solving, and administrative skills to help teams deliver exceptional customer support and achieve their business goals.
What I'm looking for
I'm seeking a remote Virtual Assistant or Customer Support role where I can deliver excellent email and chat support, manage administrative tasks, and help businesses provide outstanding customer experiences. I have training in Shopify, Gorgias, CRM systems, and customer service, and I'm eager to contribute, grow professionally, and support a team in achieving its goals.
Experience
Virtual Assistant & Customer Support (Training & Projects)
Service-Based Client Project
Apr 2026 – Present
- Responded to customer inquiries through email and chat in a professional and timely manner.
- Assisted with order tracking, payment verification, and shipment status using Shopify workflows.
- Managed customer information, data entry, and CRM records with accuracy.
- Organized emails, calendars, and documents using Google Workspace and Microsoft Office.
- Resolved customer concerns with empathy while maintaining a positive customer experience.
- Completed hands-on training in Shopify, Gorgias, CRM systems, and customer service, building practical skills for supporting remote teams.
Customer SupportShopifyCRM ManagementGorgiasEmail Support
Education
Nuhu Bamalli Polytechnic
HND · Mass Communication
2015 – 2018
Skills
Time ManagementCustomer CommunicationOrder ManagementInbox ManagementAttention to DetailsCalendar ManagementInternet ResearchMicrosoft OfficeGoogle WorkspaceCRM ManagementHubspotZendestGorgiasShopifyLive Chat SupportEmail SupportVirtual AssistantData EntryAdministrative SupportCustomer Service
Languages
English (Native or bilingual proficiency)
