About
Highly experienced and certified MIAS Level 2 Mountain Bike Guide with a 30+ year career in the outdoor recreation and tourism industry. Proven expert in trail leadership, client safety, technical bike service/repair, and international tourism development. Possesses a unique blend of on-the-ground guiding experience, high-level business management, and product expertise, making me exceptionally capable in both delivering outstanding client experiences and ensuring operational excellence. Dedicated to promoting safety, sustainability, and quality in outdoor recreation.
Guiding & Technical Skills
Category
Skills & Certifications
Guiding & Safety
MIAS Level 2 Certified Mountain Bike Guide, Tour Leading (MTB and Touring Cycling), Risk Assessment, Group Management, Emergency Response (Red Cross Consultation), Wilderness First Aid (implied by previous work with Mountain Rescue and Guide Training).
Bike Mechanical
Expert-level Bike Service Technician: New bike builds, warranty service (shocks/forks), drivetrain repair, general service. Experience managing demo fleets and bike preparation for high-profile events.
Trail Development
Active member of a Volunteer Trail Building & Maintenance Crew (Bike Club 'Opušteno Zagreb'). Experience in spatial planning for sustainable bike trails (Croatia project work).
Technical Expertise
In-depth knowledge of e-MTBs (Greyp Bikes), Kayaking, Skiing, and related outdoor equipment (30+ years in hard goods sales/management).
Relevant Professional Experience
Mountain Bike Guide, Bike Service Tech, & Online Sales Expert
Intrepid Tours / Boat Bike Tours / Kiendl Sport (Zagreb) | Nov. 2019 – Current
Guided multi-day MTB and Touring cycling tours across the Balkans, successfully leading groups and ensuring high client satisfaction and safety standards (MIAS MBL2 Certified & First aid certified).
Performed expert-level bike service and repairs as a Bike Service Technician, including new bike builds, warranty service for shocks/forks, and complex drivetrain repairs.
Trained and onboarded new sales staff on bike equipment technical specifications and customer service best practices.
Sales & Demo Consulting Representative (Bike Operations)
Greyp Bikes d.o.o. (LLC) | September 2018 – August 2019
Led Bike Operations for the G6 e-MTB model launch event, overseeing trail selection and development, logistics, bike preparation, and coordinating with media/retailers to ensure a smooth and professional demonstration experience.
Managed and maintained the demo fleet, ensuring all bikes were safe, prepared, and utilized effecti
Experience
Mountain Bike Guide, Bike Service Tech, & Online Sales Expert
Intrepid Tours / Boat Bike Tours / Kiendl Sport (Zagreb)
Nov 2019 – Present
Guided multi-day MTB and Touring cycling tours across the Balkans, successfully leading groups and ensuring high client satisfaction and safety standards (MIAS MBL2 Certified & First aid certified).
Performed expert-level bike service and repairs as a Bike Service Technician, including new bike builds, warranty service for shocks/forks, and complex drivetrain repairs.
Trained and onboarded new sales staff on bike equipment technical specifications and customer service best practices.
Bike Service TechnicianMTB GuidingCustomer service
Development and Management Consultant (Outdoor & Tourism Focus)
Various Governmental bodies e.g. US-AID/UNDP/European Commision/
Oct 2002 – Present
Designed and implemented a sustainable tourism project in Croatia that successfully trained and certified guides to elevate human capacity, product delivery, and client safety standards within the regional outdoor industry.
Provided assessment and strategic development plans for the Montenegrin Mountain Rescue Service and Mountaineering/Cycling Associations.
Consulted on establishing the Law on Mountain Trails and policy development for nature-based tourism (Ministry of Tourism).
Conceptualized and prepared the guiding project for the globally recognized ‘Via Dinarica’ long trail.
Sustainable tourismStrategic developmentPolicy consulting
Sales & Demo Consulting Representative (Bike Operations)
Greyp Bikes d.o.o. (LLC)
Sep 2018 – Aug 2019
Led Bike Operations for the G6 e-MTB model launch event, overseeing trail selection and development, logistics, bike preparation, and coordinating with media/retailers to ensure a smooth and professional demonstration experience.
Managed and maintained the demo fleet, ensuring all bikes were safe, prepared, and utilized effectively for festivals and demo events.
e-MTBDemo fleet managementEvent logistics
Education
Northern Virginia Community College, Alexandria, Virginia
Small Business Management and Strategic Planning
1998 – 1999
University of Colorado, Boulder, Colorado
History/Political Science
1987 – 1992
Skills
Operational managementSkills developmentCapacity buildingProduct developmentCustomer serviceSalesOutdoor equipmentSkiingKayakinge-MTBsSpatial planningDemo fleet managementDrivetrain repairWarranty serviceBike Service TechnicianWilderness First AidGroup ManagementRisk AssessmentTour Leading
Languages
English (Native or bilingual proficiency)Croatian (Professional working proficiency)
