Travel Associate/Customer Service/Tech/ Scheduling/
Galloway, United States
#OpenToWorkDetail-oriented customer service and administrative professional with 10+ years of experience in fast-paced, high-volume environments. Proven ability to manage data entry, documentation, and system records with accuracy while handling multiple priorities simultaneously. Skilled at answering high call volumes, scheduling, researching customer accounts, and maintaining detailed records in CRM and database systems. Strong written and verbal communication skills with a track record of building professional relationships at all organizational levels. Highly organized, dependable, and capable of working independently or as part of a team.
I'm seeking remote opportunities in customer service, administrative support, data entry, or virtual assistance — roles where my CRM expertise, travel industry knowledge, and multitasking abilities can add real value. I'm especially interested in positions involving customer account research, scheduling/coordination, or travel-related support, but I'm open to any role that rewards reliability, accuracy, and strong communication. I'm flexible, a fast learner on new systems, and ready to bring con
Independent Contractor – Uber & Lyft
Delivered professional customer service while safely transporting passengers in a fast-paced, dynamic environment. Managed scheduling, navigation, and customer interactions independently while maintaining consistently positive customer experiences. Built rapport quickly with diverse customers through clear communication, professionalism, and reliability.
World Travel Holdings
Managed high volume of inbound and outbound customer calls while providing exceptional service in a fast-paced, metrics-driven environment. Entered and maintained accurate customer data, booking details, and account records in CRM system with strict attention to accuracy and documentation standards. Researched customer accounts, reviewed booking histories, and verified information to resolve inquiries and ensure correct system entries. Scheduled and coordinated reservations, appointments, and service arrangements while maintaining complete documentation in company systems. Navigated multiple software systems simultaneously to enter data, pull records, and process customer requests efficiently. Ranked among the Top 30% of over 800 professionals for customer satisfaction, accuracy, and overall performance. Collaborated with multiple departments to ensure seamless service delivery from initial contact through resolution. Followed structured procedures, call flows, and company SOPs while consistently meeting quality assurance and productivity standards.
RCN telecommunications
Supported customers with billing, account changes, and technical issues while managing CRM documentation and coordinating technician scheduling. Consistently met quality assurance and productivity targets.
Frontier Communications (RCN Cable & Telecom)
Handled high-volume inbound customer calls regarding billing, account changes, service requests, and technical support. Performed accurate data entry and account updates in CRM system while maintaining detailed customer records and documentation. Scheduled and assigned technician appointments, coordinating logistics between customers and field teams. Researched customer accounts and billing histories to resolve discrepancies and answer account-specific questions. Followed structured call flows and company procedures while consistently meeting quality assurance and productivity goals. Resolved customer concerns through effective troubleshooting, de-escalation, and professional written and verbal communication.
Bachelors · Business Science
Administrative & Transcription Coursework
High School Diploma
