Virtual Assistant & Operations Specialist
Pariaman, West Sumatra, Indonesia
#OpenToWorkI am a highly organized and proactive Virtual Assistant with over 5 years of professional experience in remote administrative support, customer experience management, and cross-functional coordination. Most recently at Swim Starter Singapore, I managed international client communications and scheduling systems, combining corporate precision with public sector project management skills. My work spans managing spreadsheets, updating databases, and generating compliance reports using tools like Core Soft Skills and advanced English communication. I have handled inquiries, booking management, and client retention remotely, coordinated with instructors and management teams, and managed public fund allocations and community engagement for government projects.
Virtual Assistant; Customer Support; Data Entry.
Provided customer service support for swimming programs, handling inquiries, bookings, and complaints via telecommunication. Managed customer data, registrations, and scheduling of classes. Resolved customer issues efficiently to ensure high satisfaction. Coordinated with instructors and staff to maintain smooth operations.
SWIM STARTER SINGAPORE
Responsible for handling the document of company. Making report to PERTAMINA company on the selling. Handling the costumer issue or problem. Doing the socialization on the new program from government to the customer.
PT. PARISA ASTAPRIMA
Socialization of the program to the poor people to improve the quality of the housing. Handling the government fund to get to the rightful person. Managing people, making the report to government.
Socialization of the program to the people to improve the quality of the slums in the area. Collaborating with other facilitator to improve the people understanding and opinion on the program. As the bridge on people with other facilitator and government on the project. Making monthly report and final report to government.
Handling and Judging people claim on insurance, Surveying the problem customer of people or company which has the problem to claim the insurance. Handling complaint and fraud of the insurance customer.
PT. ASURANSI CENTRAL ASIA
Bachelor
