About
I have been working in customer service and automotive after-sales support since 2023, most recently as a Service Advisor (Reliever) at Mitsubishi Grand Canyon Calamba. My experience spans over three years in roles focused on client relations, service coordination, and customer satisfaction within the automotive industry.
My work involves assisting customers with service inquiries, preventive maintenance scheduling, and after-sales concerns. I coordinate with technicians and service advisors to ensure accurate job orders and timely repairs, prepare service reports and job estimates, and maintain organized service records. I have handled customer feedback and communicated service procedures and timelines clearly, using skills in customer relations, service coordination, and documentation.
What I'm looking for
I am seeking a long-term remote role in customer support, lead generation, appointment setting, virtual assistance, or operations support. With experience in telemarketing and client communication, I excel at building relationships, managing follow-ups, maintaining records, and supporting daily operations. I am organized, dependable, quick to learn new tools, and committed to helping businesses grow while delivering excellent service and results. Ready to contribute, collaborate, and succeed!
Experience
Customer Relations Officer/Telemarketer
SUZUKI AUTO CALAMBA/MITSUBISHI GRAND CANYON
Jan 2023 – May 2026
After-Sales / Service Department Assisted clients with service inquiries, PMS scheduling, and after-sales concerns Coordinated closely with service advisors and technicians to monitor job progress and updates Communicated service recommendations, timelines, and costs clearly to customers Handled customer feedback and concerns to ensure service satisfaction and retention Maintained accurate customer and service records Provided support to the Service Department during peak operations and reliever assignments
Customer RelationsService CoordinationAfter-Sales Support
Service Advisor (Reliever)
MITSUBISHI GRAND CANYON CALAMBA
Nov 2025 – Jan 2026
Assisted customers with general service concerns and preventive maintenance services (PMS).
Coordinated with technicians to ensure accurate job orders and timely completion of repairs.
Prepared service reports, job estimates, and service documentation.
Explained service procedures, repair timelines, and basic vehicle concerns to customers.
Maintained organized service records and followed up on pending service requests.
Supported the service team during peak periods to ensure smooth operations and customer satisfaction.
Service CoordinationService Documentation
Education
Colegio de San Juan de Letran - Calamba
Bachelor of Science in Business Administration · Human Resource Management
2018 – 2022
Skills
appointment settingcustomer supportlead generationdata entrycustomer relationsservice coordination
Languages
English (Native or bilingual proficiency)
