Vageesh Kannan

• Leading end-to-end service delivery for multiple strategic enterprise customers across the APAC region, ensuring consistent achievement of SLA, availability, performance, and customer satisfaction targets. • Partnered with CXOs and senior business stakeholders to align technology services with business objectives, digital transformation priorities, and growth strategies. • Spearheaded AI adoption initiatives across customer environments, identifying high-value use cases and integrating AI-driven solutions to improve operational efficiency and customer experience. • Established automation-first delivery practices leveraging AI, AIOps, orchestration platforms, and intelligent automation, significantly reducing manual effort and operational overhead. • Drove service modernization programs across APAC customers through cloud adoption, infrastructure transformation, process automation, and platform standardization. • Led Enterprise Architecture and Technology Transformation initiatives for global enterprises, aligning business strategy with scalable and resilient technology platforms. • Architected and delivered large-scale Data Center modernization and migration programs, covering infrastructure design, capacity planning, disaster recovery, and operational governance. • Designed and implemented Azure Cloud Landing Zones, establishing enterprise-grade cloud foundations including identity, networking, security, governance, monitoring, and FinOps controls. • Implemented proactive monitoring, predictive analytics, and self-healing operational models, improving service reliability, incident resolution times, and operational resilience. • Championed innovation programs that accelerated AI and automation adoption, enabling customers to optimize costs, enhance productivity, and improve business outcomes. • Learnt creating AI bots using Antigravity, n8n for deployment of simple used cases for our customers

• Led Enterprise Architecture and Technology Transformation initiatives for global enterprises, aligning business strategy with scalable and resilient technology platforms. • Architected and delivered large-scale Data Center modernization and migration programs, covering infrastructure design, capacity planning, disaster recovery, and operational governance. • Designed and implemented Azure Cloud Landing Zones, establishing enterprise-grade cloud foundations including identity, networking, security, governance, monitoring, and FinOps controls. • Spearheaded cloud adoption and modernization programs, enabling hybrid-cloud and multi-cloud operating models while reducing infrastructure complexity and improving agility. • Defined enterprise architecture standards, reference architectures, technology roadmaps, and governance frameworks across infrastructure, applications, cloud, and security domains. • Directed cross-functional teams comprising architects, engineers, and delivery leaders across global locations to execute strategic transformation programs. • Established cloud governance and security guardrails aligned with industry best practices, regulatory requirements, and enterprise risk management standards. • Led large-scale workload migrations from legacy data centers to Azure, improving operational resilience, scalability, and business continuity. • Partnered with C-level executives and customer leadership teams to develop long-term technology strategies, investment plans, and transformation roadmaps. • Delivered measurable improvements in infrastructure efficiency, service availability, operational excellence, and cloud readiness across multiple enterprise engagements.

Successfully managed six complex IT transitions with geographically distributed teams. Directed transitions in key domains, including: Service Desk and Remote Desktop Support. Workplace Services: Image consolidation, patch management, antivirus, and software packaging. Desk-side Support: Oversight and vendor management for seamless operations. Project management for tools setup across IT operations , ensuring robust frameworks for operations: Oversaw the set up of monitoring, Incident Management, Problem Management, Change Management, and Release Management

Led the advanced support group for HPE Technical support for desktops, laptops, printers and servers for IBM Daksh

Experienced in providing comprehensive laptop support for DELL, ensuring efficient troubleshooting and resolution of hardware and software issues. Additionally, served as a trainer, mentoring teams and enhancing their technical proficiency and customer service skills. Delivered 2 Six sigma Greenbelt projects

Worked in the capacity of a technical trainer teaching programming language

SAFE Agilist

Scaled Agile

PRINCE2® 2017 Practitioner

PRINCE2