Vanshika Jain

• Managed and coached a team of 4–5 trainers, improving delivery effectiveness and fostering a culture of continuous learning. • Conducted Training Needs Analysis (TNA) and designed targeted solutions, improving performance and employee satisfaction. • Partnered with cross-functional teams on RFPs & RFIs, providing learning process documentation, training metrics, and solution inputs to strengthen client proposals and renewals. • Designed and delivered onboarding, refresher, and upskilling programs, contributing to a 7% increase in customer satisfaction. • Initiated and managed SME back-up programs and streamlined update dissemination processes, ensuring business continuity and faster knowledge transfer across teams. • Led initiatives to standardize communication channels for updates, ensuring consistent information flow and reducing errors caused by outdated knowledge resources. • Partnered with SMEs and stakeholders to create customized content aligned with business needs. • Conducted audits, PKTs, and skill assessments to identify gaps, ensuring compliance with SOPs. • Produced reports on training outcomes, learner progress, and business impact. • Developed RACI frameworks, Training Approach Notes (TAN), and onboarding journey maps to standardize L&D practices. Contributed to HR governance by aligning training throughput and hiring filters with organizational goals.

• Resolved product (Google My Business) queries, ensuring high-quality support. • Managed communications on Facebook & Twitter for SEOs during product launches. • Handled customer engagement via Sprinklr, enhancing product visibility. • Generated awareness and interest for new product features through content initiatives.

Jumpstart Leadership Training Program

Wipro

Train the Trainer

Wipro