About
PMP-certified Senior Project Manager | PMO Lead with 15+ years of experience delivering enterprise SaaS, cybersecurity, cloud transformation, infrastructure modernization, and DevSecOps programs across global organizations.
Proven expertise in Professional Services delivery, PMO governance, portfolio management, executive stakeholder engagement, and enterprise customer implementations across APAC, EMEA, and North America.
Successfully governed 10 concurrent enterprise customer engagements while partnering with executive leadership across Sales, Product, Engineering, Customer Success, Solutions Architecture, and Delivery.
Designed and implemented 10+ standardized PMO governance assets, executive dashboards, and delivery playbooks that improved governance maturity, delivery predictability, executive visibility, and operational excellence across global Professional Services organizations.
What I'm looking for
I’m seeking Senior Project Manager, Technical PM, Program Manager, Professional Services, Customer Success, or PMO leadership roles in SaaS/tech. I focus on enterprise implementations, customer-facing delivery, digital transformation, platform adoption, and cross-functional program management. I thrive in global, distributed teams, owning delivery, managing risks, and driving outcomes. Open to remote-first roles across time zones, contributing strategically and hands-on.
Experience
PROJECT MANAGER – PMO LEAD, APAC
Harness Inc.
Aug 2025 – Jul 2026
Lead PMO governance supporting Professional Services delivery across APAC, EMEA, and North America for enterprise SaaS and DevSecOps implementations.
Govern a portfolio of 10 concurrent enterprise customer engagements, ensuring predictable delivery through proactive risk management, milestone tracking, dependency management, and executive governance.
Designed and implemented 10+ standardized PMO governance assets, including executive dashboards, portfolio trackers, RAID logs, governance templates, project health reports, leadership task trackers, delivery playbooks, governance meeting templates, and onboarding frameworks.
Built executive portfolio dashboards providing leadership with real-time visibility into delivery health, milestone adherence, resource planning, executive escalations, and delivery forecasting across multiple global customer engagements.
Standardized project governance, reporting, and delivery processes across Professional Services, improving consistency, executive visibility, and operational efficiency.
Partner with executive stakeholders across Sales, Product, Engineering, Customer Success, Solutions Architecture, and Delivery to align strategic priorities and deliver successful customer outcomes.
Drive governance across enterprise implementations covering CI/CD, Security Test Orchestration (STO), Internal Developer Portal (IDP), Infrastructure as Code Management (IaCM), Database DevOps, Cloud Cost Management, Feature Flags, Supply Chain Security, and Artifact Registry.
Proactively identify and mitigate delivery risks, manage cross-functional dependencies, facilitate executive governance meetings, and drive customer escalations to successful resolution.
Established reusable governance frameworks and operational standards that accelerated project onboarding and strengthened PMO maturity across Professional Services.
PMO GovernancePortfolio ManagementExecutive Reporting
PROJECT MANAGER – PROFESSIONAL SERVICES
Zscaler
Nov 2023 – Aug 2025
Led end-to-end Professional Services delivery for enterprise cybersecurity and Zero Trust implementations across global customers.
Managed project scope, schedules, budgets, governance, executive reporting, risks, issues, and customer communications throughout the implementation lifecycle.
Partnered with customer executives, architects, engineering teams, and delivery consultants to ensure successful deployment of enterprise cloud security solutions.
Facilitated executive steering committee meetings, governance reviews, project health reporting, and customer status meetings.
Coordinated geographically distributed cross-functional teams to deliver high-quality implementations while maintaining strong customer satisfaction and delivery predictability.
Established governance processes that improved stakeholder communication, project transparency, and executive visibility.
Professional ServicesEnterprise SaaSCustomer Engagement
SENIOR PROJECT MANAGER – CUSTOMER SUCCESS
Whatfix
Apr 2022 – Oct 2023
Managed a strategic enterprise customer portfolio exceeding USD 1.2M ARR, driving customer adoption, retention, and long-term business value.
Built trusted executive relationships through Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), onboarding programs, and strategic success planning.
Collaborated closely with Product Management, Engineering, Support, and Customer Success teams to maximize product adoption and customer
outcomes.
Proactively identified customer risks, aligned executive stakeholders, and developed success plans that improved engagement and customer
satisfaction.
Delivered executive reporting focused on customer health, adoption metrics, strategic initiatives, and value realization.
PMO GovernanceEnterprise SaaSDevSecOps
IT PROJECT MANAGER
Dell Technologies
Sep 2018 – Apr 2022
Led global infrastructure transformation programs involving enterprise storage, networking, backup, virtualization, and cloud technologies.
• Managed end-to-end delivery using Agile, Waterfall, and hybrid project management methodologies.
• Directed project planning, governance, budgeting, scheduling, resource coordination, executive reporting, and stakeholder communications.
• Partnered with business leaders, engineering teams, vendors, and technical stakeholders to successfully deliver enterprise infrastructure initiatives.
• Mentored junior project managers while promoting PMO governance standards and delivery excellence.
• Improved delivery execution through standardized governance, structured reporting, and proactive risk management.
AgileWaterfallCloud Technologies
SENIOR CLIENT OPERATIONS SPECIALIST
EMC Corporation
Jun 2014 – Sep 2018
Managed enterprise customer operations while supporting service delivery, reporting, stakeholder engagement, and operational governance.
Built a strong foundation in enterprise customer management, operational excellence, reporting, and process improvement.
Customer OperationsService DeliveryOperational Governance
SENIOR ANALYST – REPORTING
Time Inc.
Sep 2016 – Sep 2018
Delivered executive reporting, operational analytics, business intelligence, and performance dashboards supporting strategic decision-making.
Improved reporting accuracy, operational visibility, and process efficiency through reporting automation and continuous improvement initiatives.
Business IntelligenceReporting AutomationOperational Analytics
CREDIT CONTROL ANALYST
Thomson Reuters
Nov 2011 – May 2014
Managed customer financial operations, reporting, collections, stakeholder relationships, and operational process improvements supporting global business operations.
Supported enterprise financial operations, reporting, customer account management, and process improvement initiatives.
Financial OperationsReportingCollections
Credit AnalysisFinancial ReportingStakeholder Management
Education
St. Joseph’s College of Commerce
BACHELOR OF COMMERCE · FINANCE & MARKETING
2007 – 2010
Certifications
PMP
Project management professional
Skills
WaterfallAgileProcess improvementAI Project AdminCross functional leadershProject governanceCommunications managementRAID LogsStakeholder managementEnterprise ImplementationProfessional servicesIT Project ManagementProgramme managementProject Management
Languages
English (Native or bilingual proficiency)