Victory Ayere

Served as the CEO's front-line point of contact for client communications across Zendesk and WhatsApp, resolving order tracking issues and complaints on the CEO's behalf — cutting response time by 50% while sustaining a 95% client satisfaction rate. Ran daily business operations end-to-end, including client profile management, consultation scheduling, and shipment tracking, so the CEO could stay focused on growth — achieving zero scheduling errors. Took ownership of the CEO's billing and payment oversight — resolving failed payments, tracking refunds, and verifying transactions — cutting dispute resolution time by 48 hours with zero balance discrepancies. Built and managed a centralized production tracking system on Monday.com to keep the CEO informed on vendor deadlines and collection timelines in real time, driving a 98% on-schedule launch rate across clothing lines.

Owned the founder's inbox and multi-timezone client calendar in Google Workspace, designing an automated scheduling framework that eliminated booking conflicts and cut scheduling back-and-forth by 50%, protecting the founder's focus time. Acted as the founder's project liaison across web development sprints, tracking milestones in Trello and Notion and keeping documentation 100% current — improving cross-team handoff efficiency by 25%. Represented the founder as the primary point of contact for client onboarding and follow-ups, managing the full communication pipeline and delivering a 95% client satisfaction rate with zero missed follow-ups. Delivered concise, decision-ready research briefs on emerging SaaS tools and competitor workflows directly to the founder, saving 4 hours of executive research time per week.

Managed end-to-end project oversight for creative deliverables on the founder's behalf, building a streamlined tracking system that lifted on-time delivery from 80% to 98%. Served as the founder's proxy in client communications and design revision requests, diplomatically resolving feedback loops and cutting client escalations by 40% — reclaiming 15+ hours weekly for the founder and design team. Structured and maintained a centralized digital asset repository and content pipeline as the operational backbone between the founder, clients, and the design team, reducing average project turnaround by 3 days. Overhauled the founder's client onboarding and scheduling systems using Google Workspace and Calendly, automating workflows that eliminated scheduling errors and cut weekly admin work by 5 hours.

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