About
Highly accomplished and self-directed professional with over 8 years of comprehensive experience across client relationship management, risk underwriting, and digital project execution. Proven track record of spearheading complex operational setups (such as the SPAR Zimbabwe in-store project), managing high-profile corporate accounts, and cross-functionally launching digital platforms. Exceptionally skilled at translating complex technical data for diverse audiences, navigating remote digital collaboration tools, and maintaining strict compliance standards—uniquely positioning me to deliver premium, autonomous remote customer support.
What I'm looking for
Underwriting: Evaluating complex commercial or personal line applications, analyzing loss histories, inspecting liability exposures, and applying pricing strategies aligned with profitability guidelines.
Portfolio Management: Managing a dedicated portfolio of policies, balancing strict risk compliance with revenue targets, and optimizing claims/underwriting workflows.
Client Relations Specialist: Focusing on client retention, account health, onboarding new business clients & managing relations.
Experience
Customer Relationship & Risk Specialist
Alliance Insurance
Feb 2020 – Apr 2026
• Project Leadership & Operations: Spearheaded the end-to-end setup and launch of in-store insurance operations for SPAR Zimbabwe (Yellowcob Investments), establishing all workflows, compliance protocols, and customer care standards from scratch.
• Team Leadership: Remotely and on-site trained and managed a high-performing team of 15+ in-store agents, driving them to consistently meet daily service and sales targets.
• Customer Support & Optimization: Streamlined customer care and underwriting protocols, successfully dropping turnaround times down to 2 days (from 5–7 working days). Resolved complex client queries to maintain a high first-contact resolution rate.
• Digital Presence & Lead Gen: Partnered with the IT department to test, review, and launch the new Alliance Insurance website, optimizing user experience (UX) and establishing digital lead generation channels.
• Account Management: Cultivated strategic B2B partnerships with regional banks, microfinance institutions (MFIs), and high-profile corporate clients (including Chinhoyi State University, American Embassy, and Zimbabwe Consolidated Diamond Company), boosting retention through tailored advisory workshops.
• Marketing Operations: Managed the company's social media channels (Facebook, Instagram, LinkedIn), curating educational content that demystified complex policies and drove organic inbound inquiries.
Customer SupportDigital MarketingAccount Management
Customer Account Representative
WFDR Risk Services
Feb 2018 – Jan 2020
• End-to-End Account Management: Managed the complete client lifecycle, providing personalized risk profiling, comprehensive claims administration, and proactive premium collection.
• B2B Negotiation: Acted as a dedicated client advocate, negotiating competitive pricing and terms with external underwriters to secure optimal coverage.
• Executive Reporting: Authored detailed analytical reports, risk registers, and digital presentations outlining portfolio performance and metrics for leadership review.
Risk ProfilingClaims AdministrationReporting
Customer Support Intern
FBC Reinsurance Ltd
Jan 2016 – Dec 2016
• Executed rigorous digital data entry, statistical risk profiling, and document filing systems to ensure absolute systemic accuracy.
• Generated weekly operational performance reports and facilitated administrative claims settlement workflows.
Data EntryRisk ProfilingReporting
Education
Chinhoyi University of Technology
Master of Science · Strategic Management
2022 – 2023
Midlands State University
Bachelor of Commerce · Insurance and Risk Management
2014 – 2017
Certifications
Certified Public Speaker
School of Public Speaking Zimbabwe
2025 – No expiry
Diploma in Insurance
Insurance Institute of Zimbabwe
2021 – No expiry
Professional Certificate in Digital Marketing
Marketers Association of Zimbabwe
2021 – No expiry
Higher Certificate in Short Term Insurance
Milpark Education
2020 – No expiry
Certificate of Proficiency in Short Term Insurance
Insurance Institute of Zimbabwe
2019 – No expiry
Skills
FINANCEMICROSOFT OFFICEADMINISTRATIONDATABASE MANAGEMENTCUSTOMER SUPPORTUNDERWRITINGINSURANCELinkedIn Business SuiteInstagramFacebookRisk Management DatabasesCRM ToolsGoogle WorkspaceZoomMicrosoft TeamsSlack
Languages
English (Native or bilingual proficiency)
