About
I am a Product QA Lead with over 5 years of experience driving product ownership, backlog management, and release quality for B2B SaaS CRM/PSA and Insurance platforms. Most recently at Akshya IT, I have been the key point of contact for German AVGS clients, translating user feedback into development tasks and leading cross-functional UAT sign-offs.
My work spans tools and technologies such as Jenkins CI/CD, HP Quality Center, Jira, and QuickBooks Integration. I have co-designed requirement-to-invoice architectures, architected no-code scheduling engines with Outlook sync, and led multiple UAT cycles with German clients. I am ISTQB Certified and trained in LOMA insurance courses, applying these skills to ensure audit compliance and release quality.
Experience
Product QA Lead
Akshya IT | OneHermes SaaS Platform
Sep 2023 – Present
German AVGS Compliance Product Ownership: One of the key POCs for German AVGS clients since Month 1. Translated Arbeitsagentur rules on voucher validity (1-month to 2-year), €0.30/mile reimbursement, and digital signatures into 40+ user stories across Scheduling, Invoice, Expense, and Contracts modules. Resolved audit queries to ensure zero Employment Agency escalations.
Requirement-to-Invoice Architecture: Co-designed end-to-end flow: Scheduling → Attendance → Expense → Invoice. Defined audit-compliant billing logic: only digitally-signed, manager-approved sessions billable to Employment Agency. Validated 1,200+ AVGS scenarios in UAT for audit readiness.
Scheduling Engine Design: Architected no-code scheduler with Outlook sync and 4-way conflict validation (Time/Room/Coach/Date). Built auto-assignment enforcing AVGS rules: max participants, 2 sessions/week, 1-day gap, holidays, and voucher validity windows.
UAT & Client Delivery Lead: Led 20+ Business UAT cycles single-handedly with German clients across Timesheet, Expense, Vacation, and Admin modules. Captured gaps live, drove fixes, and secured written production sign-off post-Employment Agency audit.
Release Management & QA Gate: Owned self-serve Jenkins deployments to Stage/UAT. Validated deployment health, triaged failures, and enforced CEC/DevOps sign-off pre-promotion. Cut engineering rework 50% by standardizing acceptance criteria and UAT entry/exit gates.
QA Strategy & Team Leadership: Established QA function from scratch: STLC, regression strategy, test metrics. Led QA planning for 200+ customer launch. Mentored 2 junior QAs from PIP to independent UAT ownership in 6 months.
Financial Systems UAT: Executed business UAT for QuickBooks Invoice & Payroll sync; validated financial data accuracy and Employment Agency reconciliation workflows.
Jenkins CI/CDNo-Code SaaSQuickBooks Integration
Accounts Manager (Part-time)
Selvakiruthikai Chits Pvt Ltd
Jan 2017 – Jan 2023
Managed end-to-end financial operations, accounts, and statutory online filing for chits’ portfolio in TNReginet government portal.
Coordinated with TCS development team for software defect follow-ups and resolution. Performed UAT validation of financial transaction workflows in BFSI application.
Financial OperationsUAT ValidationBFSI Domain
Program Officer & Asst. Professor (Part-time)
Tirupur Arivuthirukovil - SKY - WCSC (Aaliyaar)
Jan 2019 – Jan 2023
Designed curriculum and delivered theoretical & practical training in SKY exercises, meditation, and self-introspection techniques to 100+ students for Diploma in “Yoga for Human Excellence”.
Managed program operations end-to-end and provided guidance & counseling to students and families, strengthening communication, people leadership, and stakeholder management skills.
Curriculum DesignTraining DeliveryProgram Management
Programmer Analyst - QA | Test Lead
Cognizant Technology Solutions | AAA Insurance - Policy Administration System
Jan 2010 – Jan 2013
Led QA delivery for AAA Insurance, progressing from Manual Tester → Production Support → Test Design Lead → Test Execution Lead.
Managed 5 direct QA engineers and served as SME for 50-60 member QA team across Test Design, Execution, and Operations for AAA-PAS.
Test Design POC for 5 Scrum teams: Bridged Business Analysts and QA from requirement analysis to E2E test design, traceability, and sign-off. Owned test planning, scope definition, and entry/exit criteria.
Test Execution Lead: Directed 6-member execution team. Owned defect triaging, root cause analysis for Production defects, daily status reporting to US onsite teams, and QA sign-off for releases.
Executed Functional, Regression, Exploratory, and Sanity testing. Created dashboard reports for defect metrics and test coverage using HP Quality Center 9.2 & 11. Performed backend data verification.
Recognition: Commended by Cognizant Delivery Managers for detailed defect analysis and ownership.
Selected as SME for 50-60 member QA team. Led production support single-handedly post-senior exit.
HP Quality CenterTest DesignTest Execution
Education
Bharathidasan University
MSc · Yoga for Human Excellence
2021
Tamil Nadu Open University
PG.Dip · Counselling
2016
Anna University
B.E · Electronics & Communication Engineering
2010
Certifications
INS 21, 22, 23 – Property, Personal & Commercial Insurance (Cognizant Internal Training)
Cognizant
LOMA 280 – Principles of Insurance
LOMA
ISTQB Certified Tester – 95% Score
ISTQB
Languages
Tamil (Native or bilingual proficiency)English (Professional working proficiency)