Wasim Syed
CRM Technical Consultant
Hyderabad, India
#OpenToWork
About
I'm a CRM Consultant with over 5+ years of experience specializing in Microsoft Dynamics 365 & Power Platform solutions. I design & implement customizations, plugins, workflows & integrations to streamline business operations and improve Customer Relationship Management. Experienced in Sales and Service process management.
Previously worked on insurance domain CRM solutions supporting policy management and claims processing modules. Currently working on enterprise CRM implementations for a European logistics client, contributing to end-to-end solution development.
What I'm looking for
Open to remote opportunities in Microsoft Dynamics 365 CRM and Power Platform development, specializing in CRM customization, automation, integrations, and enterprise solution delivery using C#, .NET, JavaScript, Dataverse, and Power Automate.
Experience
CRM CONSULTANT
Tech Source Emerging Info Technologies
Nov 2021 – Present
VTG Group : (Project-2)
Working on an implementation project for a European logistics client to streamline customer relationship & service management processes.
Developed and customized CRM solutions using C#, .NET plugins, JavaScript, Business Rules,& Power Automate flows to automate complex business processes.
Implemented custom entities, forms, views, workflows, and ribbon customizations, improving system usability and operational efficiency.
Participated in solution deployment, environment management, data migration, and performance optimization, ensuring stable releases across Dev, Test, and Production environments.
Abbey Life Assurance Company : (Project-1)
Worked on an Insurance Management System built on MS Dynamics 365, supporting policy management and claims processing modules.
Worked on customization of Dataverse tables, forms, views & business rules based on business requirements.
Developed & maintained Power Automate flows for notifications, reminders, & approval processes.
Implemented JavaScript customizations for client-side validations and UI behavior improvements.
C#JavaScriptPower AutomatePlugin DevelopmentRibbon Workbench
Performed Exchange to Exchange Online Migrations that involve two sectors, like SWRC and Cutover.
Troubleshot any errors during and after Migration using PowerShell commands.
Performed FileShare, Box and Gmail/ G-drive Migrations to Office 365.
PowerShellExchange OnlineOffice 365
Education
G Pulla Reddy Engineering College
B.TECH · Electrical & Electronics Engineering
2014 – 2018
Skills
Plugin Registration ToolXRM ToolboxPlugin DevelopmentC#Power AutomateDataversePower PlatformDynamics 365 CEJavaScriptRibbon Workbench
Languages
English (Full professional proficiency)Hindi (Professional working proficiency)Urdu (Native or bilingual proficiency)Telugu (Professional working proficiency)
