Winnie Wanjiru Njogu

Reengaged dormant insurance partners and improved partner adoption through structured relationship management, service optimization, and proactive stakeholder engagement. Led a team that ensured smooth service delivery to partners by coordinating timely preauthorization, order processing, and delivery for all patients. Oversaw the onboarding and rollout process for both insurance and corporate clients Worked closely with insurance case managers to promote MYDAWA’s value proposition to insured clients, contributing to increased awareness and platform adoption. Monitored partner performance weekly, flagged drops in volumes or delays, and worked with the team to adjust strategies in real time. Ran quarterly business review partners with insurance partners to review performance and set strategies to enhance our partnerships Developed and pitched custom partnership packages to insurers and corporates, bundling teleconsultation, chronic care, and drug delivery services. Participated in revenue planning and regular performance reviews with leadership to ensure partner targets stayed on track. Improved partner retention and revived dormant accounts growing active insurance partners form 10 to 21 which drove consistent and sustainable order volumes. Build trusted client relationships through order fulfillment support which enabled expansion beyond insurance partners to include corporates, adding a new revenue stream. Improved partner satisfaction through proactive issue resolution, transparent communication, and frequent review meetings Streamlined backend operations by developing clear SOPs and coaching the team to proactively manage partner orders, reducing delivery turnaround time from same day delivery to 4–6 hours. Built strong relationships with insurance partners and maintained consistent service delivery, enhancing MYDAWA’s credibility and positioning it as a preferred partner.

Surpassed 90% of targets within the first 7 months by identifying and converting quality leads across multiple insurance lines. Built strong relationships with three new clients within the first month, which led to upselling of additional products in their first quarter. Identified unmet SME client needs through direct engagement with clients and led the development of a tailored SME Health product increasing Lami’s market penetration to the SME sector. Deliver exceptional customer service and maintained a high retention rate of over 90% through the consistent service to of existing business and addressing client concerns. Managed campaigns across various industries which allowed me to present our product offerings on major platforms such as the African tech Summit 2023. Served as a trusted advisor to potential clients, guiding them to find policies aligned with their financial needs, priorities, and risk profiles

Managed and nurtured over 50 corporate clients, which led in growth of their portfolio from KES 320 million to 500 million over a period of 2 years. Drove a 11% increase in retention from 80% in 2020 to 91% in 2021 through proactive engagement and strategic account review. Led the successful launch of a retail medical product, achieving 76% of the production target within 4 months, contributing to revenue generation of 11.5 million against a budget of 15 million. Developed and implemented strategic initiatives to expand the company's customer base and increase sales, including introducing incentive programs for intermediaries, extending discounts for long-serving customers, and organizing impactful medical camps and health talks for existing clients. Conducted training sessions for intermediaries, enhancing their product knowledge and sales distribution. Delivered compelling presentations on products to prospects and existing clients, showcasing a deep understanding of their needs and providing tailored solutions

Cultivated and nurtured profitable business relationships with clients & intermediaries across multiple industries, contributing to increased client retention and satisfaction. Spearheaded the retail team, achieving an impressive 30% increase in retail business and 95% retention of existing clients Recognized for delivering exceptional customer service, receiving multiple Employee of the Month awards and being honored as Employee of the Year, highlighting a strong commitment to customer-centric values. Played a pivotal role in enhancing products to align with current market needs and trends, contributing to the diversification of offerings and ensuring continued competitiveness. Conducted comprehensive competitor analysis and market intelligence gathering, resulting in products that surpassed industry standards and met clients' evolving demands.

Relationship Management Training

College of Insurance

Business Development

APA Insurance

Certificate In Excellent Customer Service Workshop

APA Insurance