Sr. Customer Service Associate
Iligan City, Philippines
#OpenToWorkI have been working in customer service roles since 2017, most recently as a Sr. Customer Service Associate at Wheelzy from 2024 to 2026. Over these years, I have gained extensive experience responding to customer inquiries and managing client interactions across various industries. My work involves using tools like Zendesk and Salesforce to provide high levels of customer service, handle order processing, and resolve financial discrepancies. I have also managed scheduling and booking tasks, and communicated effectively with influencers and customers to support product advertising and sales.
Sr. Customer Service Associate
Wheelzy
Responded quickly to customer inquiries, answering questions and offering insight into products Provided high level of customer service to each person by engaging customer and using active listening Negotiate prices to have some sales to customer directly
Sterry
Search for qualified influencer that can match and advertise with our product Send Email and follow-up pending contents with our Influencer Update information through app and site and process orders includes tracking of every item
XtendOps
Scheduled, rescheduled, and cancel appointments for dental patients Responded quickly to customer inquiries, answering questions and offering insight into products Monitored customers for signs of security concerns and escalated issues to management. Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.
Fusion Bpo Services
Organize and schedule meetings with Clients Booking, cancellation and reservation of hotel rooms Confirmed relevant guest information and payment methods to prevent fraud Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Teleperformance
Booking tickets, rerouting, cancellation, reservation of flights Listen and respond to customers' needs and concerns Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Bachelor of Arts · History
