Xuantong Xian

Xuantong Xian

Customer Support, Operations, Administrative Support

Barcelona, Spain

About

I’m an international operations and customer support professional based in Barcelona, with experience working in fast-paced, multilingual environments across event operations, live production, marketing, and media. I’m experienced in communicating with customers, participants, and international teams, handling requests, resolving day-to-day issues, coordinating information, and maintaining accuracy under pressure. I’m comfortable working across different teams and adapting quickly when priorities change. I’m currently looking for remote opportunities in Customer Support, Operations, Administrative Support, or similar roles. I’m a native Mandarin and Cantonese speaker, fluent in English, and currently learning Spanish. I’m comfortable working with international teams and digital collaboration tools such as Microsoft Office and Google Workspace.

What I'm looking for

Remote opportunities in Customer Support, Operations, Administrative Support, and coordination roles. Open to full-time or part-time work with international teams.

Experience

Production Interpreter

Mar 2025 – Mar 2025

• Coordinated communication between international production teams during set-up, rehearsals, live performances, and dismantling. • Provided on-site interpretation and helped resolve operational issues in a fast-paced, multilingual environment.

InterpretationOperations Coordination

Sunset Boulevard – China Tour

Social Media & Marketing Coordinator

Dec 2024 – Feb 2025

• Coordinated digital content and marketing materials for international organizations across the Chinese market. • Collaborated with international and creative teams to ensure accurate information and consistent communication across platforms.

Digital ContentMarketing Coordination

International Skating Union (ISU) & VfL Wolfsburg

Event Operations Assistant

Aug 2024 – Oct 2024

• Supported accreditation and daily operations for players, officials, media, and staff in a high-volume international environment. • Responded to operational requests, resolved day-to-day issues, and directed inquiries to the appropriate teams.

Event OperationsAccreditationIssue Resolution

China Open Tennis Tournament

Education

Berklee College of Music

Berklee College of Music

M.M · Scoring for Film, Television & Video Games

2025 – 2026
Communication University of China

Communication University of China

B.A · Radio & Television Directing

2021 – 2025

Skills

DaVinci ResolvePhotoshopAdobe Premiere ProCanvasGoogle WorkspaceMicrosoft Office

Languages

Chinese (Native or bilingual proficiency)English (Full professional proficiency)Spanish (Limited working proficiency)