Yorgen Meneses Ryan

● Conduct comprehensive KYC/CDD and Enhanced Due Diligence (EDD) for individual and corporate clients, ensuring full compliance with AML/CFT and sanctions regulations. ● Conducted EDD on complex corporate structures, including UBO identification, beneficial ownership, and review of multi-jurisdictional entities. ● Review and investigate AML alerts using Salv, Advermedia, and RCA, identifying suspicious activity patterns and escalating high risk cases per internal controls. ● Designed and implemented a QA scoring framework covering a team of 5–10 analysts, driving significant improvements in accuracy, consistency, and SLA adherence across the compliance function. ● Built and maintained operational dashboards to monitor QA results, team KPIs, and case throughput metrics. ● Contributed to KYC workflow automation and migration to Sardine (fraud/compliance platform), reducing manual steps and improving onboarding turnaround times. ● Managed high volume caseloads of 1,000+ KYC reviews per month while maintaining strong accuracy and compliance standards. ● Act as subject matter resource for complex escalations, applying structured risk assessment and documented decision making. ● Provide ongoing training and coaching to analysts, supporting quality improvement and team development initiatives.

● Delivered frontline customer support while identifying upsell opportunities, contributing to a 5% increase in team sales productivity. ● Trained 300+ agents, delivering structured feedback sessions twice weekly to improve performance and consistency. ● Acted as Team Lead backup, coordinating workload and supporting escalations during peak periods. ● Maintained accurate customer records and resolved complex issues with a focus on first-contact resolution.

● Managed end-to-end payroll processes for 5+ vendor accounts covering 5,000+ employees, ensuring accuracy and timely disbursement. ● Designed an onboarding process that reduced internal resolution times by 50% for payroll-related queries. ● Built a database to track internal customer interactions, improving visibility and follow up efficiency. ● Served as primary liaison between HR and internal customers, resolving payroll complaints with a first contact resolution approach. ● Increased vendor satisfaction scores from 50% to 80% through process improvements and responsive support. ● Produced quarterly cross-departmental reports consolidating data from Customer Support and Sales divisions.

● Performed high-volume identity verification and document checks across 70+ jurisdictions, maintaining KYC compliance standards. ● Acted as shift supervisor, coordinating team workload, supporting performance management, and ensuring SLA adherence. ● Delivered internal training sessions and contributed to onboarding materials for new verification agents. ● Supported QA reviews and continuous improvement of verification processes. ● Provided multilingual verification support (Spanish) and assisted with content localization.

● Conducted end-to-end KYC/KYB due diligence across multiple jurisdictions, supporting global AML compliance operations. ● Automated reporting and data analysis workflows using Excel and Google Sheets, reducing manual workload and improving team efficiency. ● Collaborated with compliance, risk, and legal teams to ensure adherence to evolving regulatory requirements. ● Contributed to process improvement initiatives that enhanced team productivity and operational consistency.

Game Programming and Development

CGSpectrum

Using Databases with Python

University of Michigan / Coursera