OPERATION/VIRTUAL ASSISTANT/CUSTOMER SUPPORT
Lagos, Nigeria
#OpenToWorkResults-driven Credit Risk, Collections,Recovery,Loan Underwriting,Customer Support,credit administration,portfolio management,risk mitigation,Credit Operations,Strategic Negotiation Professional with over 13 years of progressive experience,seeking remote opportunities where I can contribute my expertise in Data Entry,Operations,Administration,Virtual Assistant,Project Management,Marketing.
Operation,Admin,Virtual Assistant,Customer Support.
Greener Enterprise
Responsibilities Handle clients complaints and provide resolution. Meet client’s products and service deadlines. Handle other staff movement or mobility to the area of operation. Make strategic decisions concerning Organisation profit maximization. Checking of operation performance to budget. Lead other team members. Report Presentations to managers and stakeholders.
VFD Microfinance Bank
Responsibilities: Coordinated and supervised recovery team activities. Led recovery drives and negotiated repayment arrangements with delinquent customers. Monitored team performance and productivity. Managed recovery processes and ensured compliance with company policies. Implemented strategies to improve recovery performance.
Brilliance Fintech Private Limited /Dino Century Company Limited
Responsibilities: Teach members techniques on how to collect loan repayment from defaulting clients. Supervise other team members on collections Reporting. Ability to negotiate with clients on how to pay off their delinquent loans. Check team member’s performance Recruit the collections officers to carry out the collections job Organise daily performance with daily targets, make sure that the team is on the right part. Map out daily schedule or shift for daily operations. Manage 55 Collections Officers on daily basis
Credit Direct Limited (Subsidiary of FCMB)
Responsibilities: Typing of Customer’s Information’s and data on Verilend Application; Scanning of Customer’s document into Organisation Data base; Maintaining good Customers relationship: Preparing Report; Call-over of daily transactions; Preparing Customers settlement; Preparing Loans Disbursement Schedule and Cash payment; Checking of Customers Document, Bank Statement, Stamps, And Signatory Mandate Providing solutions to all the complaints and querries raised. Negotiating payment plan.
Higher National Diploma (HND) · Marketing
National Diploma (ND) · Business Administration
Onshore and Offshore training institute
