Yek Yik Kai

Deliver comprehensive end-user support, including operating system migration assistance. Diagnose, troubleshoot, and resolve hardware and software issues across supported devices and applications. Perform installation, configuration, and synchronization of software/applications to meet environment requirements. Ensure accurate and timely documentation of incidents and resolutions within the IT Service Management Tool. Manage incident lifecycle by closing tickets promptly and ensuring resolution within SLA. Relocate and set up computer devices, peripherals, and user application profiles Provide proactive updates, guidance, and follow-up to end users on required tasks. Execute ad hoc IT support tasks as assigned.

Install and configure computer hardware, software, networks and applications. Respond to technical support calls from other staff members or clients and communicate how to resolve issues. Diagnose and troubleshoot system and network problems, software faults or hardware complications. Conducted installations and upkeep of Access Points, Switches, and Power over Ethernet (PoE) devices. Proficiently handled basic network routing, IP addressing, DDNS setups, VPN setups, and shared folder configurations. Conducted and maintained the backup of client data using Synology NAS to ensure quick recovery in case of an incident. Supported the CCTV installation team by remotely and onsite configuring CCTV systems. Addressing and analyzing issues and meeting client needs, ranging from implementing new software applications to assisting with office relocations.

Implemented, managed, and provided technical support for network infrastructure and services. Ensured peak network performance through continuous monitoring and analysis. Addressed software and hardware concerns for end- users, ensuring seamless operation. Conducted routine maintenance visits to remote palm oil estates for hardware and software support.

Provide support services to clients, resolving issues quickly. Conduct training sessions for clients to maximize service usage. Offer specialized support for POS systems, ensuring smooth operation. Install systems and provide ongoing hardware maintenance. Give personalized system demos, showcasing important features. Handle desktop repairs and component installations. Troubleshoot and fix POS system issues to keep business running smoothly. Analyze and solve problems with computers and related devices to minimize downtime.

Managing and assisting client from taking order process until delivery of the product. Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers. Maintaining good relationships between the client and the company. Outstations to Sibu, Miri, and Kuching to meet with the client.

Managed Active Directory (AD), creating users and assigning access rights. • Offered maintenance support for a range of hardware and software, encompassing PCs, printers, and CCTV systems. Configured network and fingerprint installations for servers, and resolved all network- related issues. Provided internal company support spanning various industries like trading, shipping, hospitality, and retail.

Reviewed sales and profit reports to assess company performance. Monitored cash intake and deposit records to improve accuracy. Performed regular inventory counts to manage stock levels and plan for future needs. Built strong relationships with customers and maintained professionalism when handling unhappy customers.

Managed website updates and edits from the backend. Conducted testing for applications. Performed data entry tasks.