Zac Ettz

About

I have been working in various customer service and technical roles since at least 2022, most recently as a Cashier at Ghoulish Things Gift Shop in Ocean City, MD. My experience spans retail, fitness, front desk operations, marketing operations, HVAC service and installation, and theater management. My work involves managing registers, inventory, and customer interactions, as well as technical tasks like HVAC service calls and installations. I have used tools such as Davinci Resolve and Adobe Premiere for marketing operations, and I am proficient with Microsoft Word, Excel, HTML, and CSS. I also have experience in photography and general tech troubleshooting.

What I'm looking for

I am looking for entry level remote work in customer service or a customer facing role

Experience

Front Desk Associate

Feb 2026 – Jun 2026

— Check in gym members, answers phones, and clean equipment

Customer ServicePhone HandlingFacility Maintenance

Planet Fitness

Marketing Operations Specialist

Mar 2025 – Oct 2025

— Manage client sites and implement marketing strategies to improve SEO and search visibility

SEOMarketing StrategyClient Management

Goliath Ads

HVAC Service Tech

Mar 2024 – Mar 2025

— Run service calls and assist with installs when needed

HVAC ServiceInstallation AssistanceService Calls

5 Star Plumbing

HVAC Install/Warehouse

Mar 2023 – Dec 2023

— HVAC install helper and service tech training — Worked in warehouse counting stock, taking in deliveries, and preparing installs for HVAC teams

HVAC InstallationWarehouse ManagementInventory Control

F. H. Furr

Theater Manager

Mar 2022 – Feb 2023

— Manage staff of 2-5 while running theater — Handle all issues, and customer needs — Responsible for all registers, deposit, nightly paperwork, and closing the theater

Staff ManagementCash HandlingCustomer Service

Flagship Cinemas

Education

Frostburg State University, MD

Bachelor of Science · Psychology

2017

Skills

Languages